Hey, I’m Ilana and I’m an NYC based UX and Product Designer who aims to incorporate emotional intelligence and humor into leveraging a businesses’ ideas into growth and progress.

I’ve worked in the Customer Support space in tech since 2016 and through this lens and my own experience as a product consumer, I’ve learned a ton about how customers navigate technology from both a novice and expert perspective.

This chapter in my life helped burgeon and nurture a passion for how design can be used to optimize product functionality, kickstarting my UX journey.

Outside of confusing people over how my name is spelled and pronounced I am also a part-time DJ. I love talking with (or at) people about music (dance and disco is back in a big way!), eating pasta, and laughing with my friends and family.